RT AI TOOLKIT

Quiz Section 2

Section 2/5: Customer Risk Issues

Your organisation may be engaging customers in the development and deployment of AI Systems when your organisation uses AI Systems to enhance goods and services provided to customers or provides AI Products to customers. For the purpose of this section “AI Products” refer to goods and services provided to customers that incorporate an AI System.  

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Does your organisation have an acceptable use policy in place for customers to ensure they do not use AI Products in an unlawful or unauthorised manner?

 
 
 
 
 

Does your organisation inform customers before using their personal data in your organisation’s AI Systems and/or AI Products?

 
 
 
 
 

Does your organisation obtain valid consent from customers before using their personal data in your organisation’s AI Systems and/or AI Products?

 
 
 
 
 

Does your organisation have a written policy that explains to customers how the organisation’s AI Systems and/or AI Products operate and impacts customers?

 
 
 
 
 

Does your organisation have clearly defined roles and responsibilities in the process of developing and supplying the AI Products to customers?

 
 
 
 
 

Does your organisation have clearly defined roles and responsibilities that safeguard the deployment of AI into customer facing products or services?

 
 
 
 
 

Does your organisation identify, monitor, and implement industry standards relevant to the deployment of AI into customer facing products or services and ensure AI Systems are reliable, resilient and ultimately controlled by humans?

 
 
 
 
 

Do your organisation’s contracts with customers contain adequate and appropriate clauses for allocating liabilities arising from the use of AI Products and mechanisms for comprehensively addressing accountability between each other?

 
 
 
 
 

Does your organisation define and publish communication channels for customers to utilise when the AI component of products perform in a way that may cause harm or distress?

 
 
 
 
 

Does your organisation have a written policy that ensures the data upon which the AI product is built aligns with the purpose that the AI is to be used by the customer, and is tested for the existence of bias?

 
 
 
 
 

Does your organisation have policies and procedures in place to ensure that customers’ use of AI Systems comprehensively address issues of inclusivity, accessibility and diversity?

 
 
 
 
 

Does your organisation have policies and procedures to ensure the use of AI Systems comprehensively addresses issues on human-centered values and pursue individual and societal benefit and happiness, and sustainability?

 
 
 
 
 

Do you have measures in place to ensure that the organisation is able to explain to consumers, the process (i.e. governance of AI) and the outcome of the AI application (i.e. reasoning of the algorithmic decision), and ensure adequate related records are kept?

 
 
 
 
 

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