RT AI TOOLKIT

Quiz Section 2

Section 2/5: Customer Risk Issues

Your organisation may be engaging customers in the development and deployment of AI Systems when your organisation uses AI Systems to enhance goods and services provided to customers or provides AI Products to customers. For the purpose of this section “AI Products” refer to goods and services provided to customers that incorporate an AI System.  

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Does your organisation have general policies and procedures that govern the use of AI Systems for providing goods and services, and/or the use AI Products by customers?

 
 
 
 
 

Does your organisation have internal mechanism to monitor the customers’ compliance with ethical principles for the use of AI Products?

 
 
 
 
 

Does your organisation have policies or procedures to detect, handle and prevent customers from committing prohibited acts related to the use of AI Systems?

 
 
 
 
 

Does your organisation have technologies in place to manage the risks arising from using customers’ AI products?

 
 
 
 
 

Does your organisation inform consumers before using their personal data in your organisation’s AI Systems and/or AI Products?

 
 
 
 
 

Does your organisation obtain explicit and voluntary consent from consumers before using their personal data in your organisation’s AI Systems?

 
 
 
 
 

Does your organisation prepare, retain and file to competent authorities the data processing impact assessment for the processing of personal data of consumers in your organisations’ AI Systems?

 
 
 
 
 

Does your company have internal mechanisms to ensure AI products being properly labelled?

 
 
 
 
 

Does your organisation have clearly defined roles and responsibilities in the process of developing and supplying the AI Products to customers?

 
 
 
 
 

Does your organisation have clearly defined roles and responsibilities that safeguard the deployment of AI into customer facing products or services?

 
 
 
 
 

Does your organisation identify, monitor, and implement industry standards relevant to the deployment of AI into customer facing products or services?

 
 
 
 
 

Do your organisation’s contracts with customers contain adequate and appropriate clauses for allocating liabilities arising from the use of AI Products?

 
 
 
 
 

Does your organisation define and publish complaint resolution channels for customers to utilise when the AI component of products perform in a way that may cause harm or distress?

 
 
 
 
 

Does your organisation establish all of those policies and contracts published to and/or executed with consumers relating to the use of AI System and/or AI Products in Vietnamese?

 
 
 
 
 

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